Shipping policy

  1. Order Processing: Orders are processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation once your order has been dispatched.
    2. Delivery: We currently deliver throughout South Africa using trusted courier partners.
    Estimated delivery times are:
    Major cities:
    2–4 business days
    Regional and outlying areas:
    3–7 business days
    Please note that delivery times are estimates and may vary due to courier delays, weather conditions or circumstances beyond our control.
    3. Shipping Costs Shipping costs are calculated at checkout based on your delivery location. From time to time, Isla Palmer may offer free shipping promotions, which will be communicated on our website.
    4. Order Tracking: Once your order has been dispatched, you will receive an email containing your tracking information so you can follow your parcel's journey.
    5. Delivery Address
    Please ensure that your delivery details are correct before completing your order. Isla Palmer cannot be held responsible for delays, failed deliveries or additional courier charges resulting from incorrect or incomplete delivery information provided by the customer.